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      Analysis on Factors Affecting Library Mobile Information Service Quality Based on AHP-Fuzzy Comprehensive Evaluation Method

      Xia Qianlong;Shi Guohong;School of Management,Jiangsu University;  
      Based on literature review and experts interview,and taking the characteristics of library mobile information service into account,the article designs the hierarchy structure of factors affecting library mobile information service quality,which consists of four primary factors and fifteen secondary factors.We use analytic hierarchy process(AHP) to determine the relative importance weights of those hierarchy factors,and conduct a hierarchical fuzzy comprehensive evaluation on performance of mobile information service quality for Nanjing university library.The research findings indicated that the application of AHP and fuzzy comprehensive evaluation could effectively determine weights and measure performance of the factors affecting library mobile information service quality.It also provides advice to the service providers so that they may improve the mobile information service quality.
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